Refund and Returns Policy

Last Updated: 2025

At Panagiotis Megalooikonomou, we take great care to ensure that every piece of jewellery and every object leaving our studio meets the highest standards of craftsmanship. If for any reason you are not completely satisfied with your purchase, this Refund & Returns Policy explains your rights and options.

1. Eligibility for Returns

You may request a return for eligible items within 14 days from the date you received your order, in accordance with EU consumer protection law.

To qualify for a return, items must be:

  • Unused and unworn

  • In their original condition

  • In their original packaging (box, pouch, certificates)

  • Accompanied by proof of purchase (order number or receipt)

Returned items that show signs of wear, damage, modification, or improper handling cannot be accepted.

2. Items That Cannot Be Returned

The following items are non-returnable and non-refundable:

• Custom-made or personalized jewellery

(including engraved items, bespoke pieces, or items modified at your request)

• Made-to-order items

crafted specifically for your purchase

• 3D modeling / digital design services

(delivered files or completed design work cannot be refunded)

• Earrings

For hygiene and health reasons, earrings cannot be returned unless they arrive damaged or defective.

• Gift cards

(non-refundable, non-exchangeable)

If you are unsure whether your item is eligible, please contact us before placing your order.

3. Damaged or Defective Items

If your item arrives damaged, defective, or different from your order:

  1. Contact us within 48 hours of receiving the package.

  2. Include clear photos of:

    • the item,

    • the packaging,

    • and the shipping box.

  3. We will assess the issue and offer:

    • a replacement,

    • a repair,

    • or a full refund (including shipping), depending on the case.

Items damaged by misuse, accidents, or improper care are not eligible for refund.

4. How to Request a Return

To start a return request:

  1. Email us at: info@megalooikonomou.gr

  2. Include your order number and reason for return

  3. Wait for our Return Authorization Confirmation (RMA)

Returns sent without prior authorization will not be accepted.

5. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • Original shipping fees are non-refundable unless the fault is ours.

  • We recommend using a trackable and insured shipping method.

  • We are not responsible for items lost or damaged during return shipping.

6. Refund Process

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–14 business days

  • Refunds are issued to the original payment method only

  • Bank processing times may vary depending on your financial institution

If rejected:

  • The item will be returned to you at your expense

  • No refund will be issued

7. Exchanges

We do not offer direct exchanges.

If you want a different item:

  1. Return your eligible item for a refund

  2. Place a new order through the e-shop

Custom-made items are not eligible for exchange.

8. Order Cancellations

Orders can be canceled within 12 hours of purchase, provided they have not been shipped or entered production.

Custom-made items:

If production has already begun, cancellations are not possible.

9. Warranty / Repairs

We offer repair services for our jewellery.

Repairs due to manufacturing defects are free within the first 6 months.

Repairs due to damage, misuse, or normal wear may incur a fee.

A cost estimate will be sent before any work begins.

10. Contact Us

If you have questions about returns, refunds, or product care:

Panagiotis Megalooikonomou

Email: info@megalooikonomou.gr

Website: https://megalooikonomou.gr/

Athens, Greece

We are always happy to assist.

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